Questions and Answers |
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Q: What
does my client see when he/she goes online?
A: Only what you want him/her to see. In ECS Conveyancer you select the tasks you want
to make available, but we suggest you make all of them available so your client
can get an idea of just how much work has been done.
Q: You
said ECS is the best software in the world. How can you back that up?
A: If you buy software you will keep using it even if it isn't perfect because you
have paid for it. When the software is free, you lose nothing if you throw it away.
Hence ECS is best because if you choose not to use it, you have nothing to lose
but we stand to lose 10 years and millions of dollars.
Q: How
long should it take before I know it well?
A: Add five cases and add/edit two templates and you will never look back.
Q: Will
my local AIC or Law Society benefit from me using ECS?
A: In some areas ECS has agreed to sponsor your local AIC or law society which will
help them provide support and better services through the money they receive.
Q: How
can you say you are NECS compatible?
A: This was one of our prime objectives, and discussions with Mr Simon Libbis, CEO
of the National Electronic Conveyancing Office, confirm we have met it.
Q: Do
I pay for support?
A: No you don't even pay for the phone call when you seek support. Just call 1300 ECSMEN
Q: Who
pays for the text messaging?
Q: Does
ECS supply a pamphlet for my client explaining what you are doing for THEM?
A: Yes. And these pamphlets are free as well.
Q: How
does the ECS Conveyancer update my client? If it's urgent how do I get a text message
to him/her?
A: It's easy. If you don't want to wait for your next server connection (usually every
hour), you can click a button that will do it instantly.
Q: Did
you let my local Law Society, AIC, Land Registry, State Revenue Office know you
were coming?
A: Yes. We contacted every authority in the country.
Q: Anything
I should do to get ready for ECS Conveyancer?
A: Yes make sure your computers have the latest updates from Microsoft on them. This
will save a lot of time when you receive the install program as it will not install
until your computers are 100% up to date.
Q: Are
all my local councils in there?
Q: Can
I send faxes and e-mails to numbers / addresses that come up during an assignment,
and have a record automatically stored in my history?
A: Yes and it's probably easier than ever.
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